Frequently Asked Questions – Xtreme HD IPTV
Xtreme HD IPTV answers the most common IPTV service questions about account activation, billing policies, 4K streaming, and device compatibility—dive deeper in the streaming knowledge base.
FAQ list
General
What is IPTV and how does it work?
IPTV stands for Internet Protocol Television. Instead of receiving TV signals through traditional satellite or cable, you get them streamed through the internet. This allows for more flexibility, higher quality streaming, and access to a vast library of content on-demand from anywhere with a stable internet connection.
What devices are compatible with your service?
Our service is compatible with Smart TVs (Samsung, LG), Amazon Firestick, Android TV Boxes, Apple TV, smartphones (iOS & Android), tablets, and computers (Windows & Mac). Check our Setup page for detailed guides.
Billing & Subscriptions
Is this a recurring subscription?
No. All our plans are one-time payments. You will not be charged automatically. We will send you a reminder email when your subscription is about to expire, and you can choose to renew it manually if you wish to continue.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. All payments are processed through a secure, encrypted gateway to protect your information.
Do you offer a refund?
Yes, we offer a 7-day money-back guarantee. If you are not satisfied with our service for any reason within the first 7 days, please contact our support team for a full refund. Please review our Refund Policy for more details.
Technical Support
How long does it take to get my account details?
Account activation is instant. You will receive your login credentials via email immediately after your payment is successfully processed. Please check your spam or junk folder if you don't see it in your inbox.
Why are some channels buffering?
Buffering is rare with our service due to our anti-freeze technology. However, it can sometimes be caused by a slow internet connection on your end or an issue with your ISP. We recommend a stable internet connection of at least 25 Mbps for smooth 4K streaming. If the problem persists, please restart your device and router, and contact our 24/7 support team for assistance.
Still Have Questions?
Our dedicated support team is available 24/7 to help you with any issue or question you might have.
Contact Support